Kwum Kwum Lelum

“House of Courage” Manager


The Aboriginal Coalition to End Homelessness Society (ACEH) is a reputable non-profit and registered charitable housing provider dedicated to supporting Indigenous peoples experiencing homelessness. Our work centers around the voices of those who have shared their experiences, immediate needs, and solutions. Through building partnerships locally and island-wide, the ACEH works to identify and address systemic and structural barriers and share information, resources, and lessons learned while also providing cultural support, connections, and housing stability.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission:

You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process

Posting Details

Start Date: As soon as possible

Position Type: Full time, 40 hours per week

Salary Range: $72,488 annually.


The House Manager reports to the Director of Housing and Support Services and is responsible for overseeing the day-to-day operations of the Kwum Kwum Lelum “House of Courage.” This role includes ensuring professional and confidential program management in alignment with the organization’s mission, vision, values, and practices. The House Manager also offers non-judgmental support, advocacy, information, and referrals to family members. Building strong community relationships and familiarity with available resources is essential. This position operates in a high-stress environment, often dealing with crises, and requires the ability to function independently and effectively manage various situations including emergencies.


  • Plans for and provides one-on-one support, advocacy, mentorship, and resources to the family members of House of Courage.
  • Familiarize family members with various ACEH programming, including the environment and guidelines for living communally.
  • Facilitate positive relationships between family members and team members.
  • Provide information regarding income assistance, legal services, health issues, drug and alcohol services, housing, parenting support, and other resources as requested.
  • Participates in life-planning and supports family members in meeting their goals and objectives.
  • Maintains respectful, effective, open, and honest communication with family members and team members.
  • Provides group support, including facilitation of cultural activities, conflict resolution and mediation between employees and program participants.
  • Maintains confidentiality, privacy, and record-keeping in accordance with the PIPA and the Society’s Act.
  • Manages employee scheduling for the house, tracks employee hours, and submits timesheets to Payroll bi-weekly.
  • On-call for all emergencies (including after hours) and responds on-site in cases such as fire, flood, serious injury, or death.
  • Assists in the recruitment, selection, and training of all new employees.
  • Provides input and recommendations to the Executive Director for project proposals and toolkit development.
  • Holds monthly check-ins with employees and provides guidance and coaching; evaluates the performance of employees and identifies needs regarding professional development.
  • Ensures all required paperwork is accurately completed, copied to appropriate individuals/agencies, and filed.
  • Ensures the program functions within the operating budget for the year and assists the Executive Director in the preparation of the annual budget.
  • Acts as a liaison with the community and promotes community involvement in the program. Establishes relationships with the community and community agencies.
  • Conducts studies, makes presentations, and maintains current awareness of developments in assigned areas of responsibility as they relate to the program.
  • Manages the safety and cleanliness of the building and inventory.
  • Implements and evaluates program planning, objectives, policies, and procedures.
  • Coordinates the delivery of land-based and sea-based outings, cultural activities, and celebrations for residents.
  • Models effective and appropriate communication with family members and employees
  • Leads employee development and training sessions.
  • Performs other duties as required.


  • Willing and able to complete a Criminal Record Check through the Ministry of Justice for working with vulnerable adults
  • Valid BC Driver’s License
  • Dependable vehicle
  • Two work related references (no more than three years old) Preference will be given to qualified candidates with Indigenous ancestry.


  • Minimum 2 years’ experience in a manager position
  • Relevant post-secondary education and/or training may be considered in combination with a minimum of one-year managerial experience.
  • Experience with and knowledge of budget management.
  • Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions considered an asset.
  • Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs considered an asset
  • Valid First Aid Certification.
  • Naloxone Overdose Training and Certification
  • Preferred Non-Violent Crisis Intervention Certification


  • Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact people’s overall health, well-being, and quality of life
  • Proven ability to be highly self-motivated, demonstrated initiative and recommend changes when required to improve operations.
  • Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities
  • Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner
  • Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines within a fast-paced environment
  • Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, employees, guests and volunteers
  • Sound understanding of the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada.


  • Ability to use stairs
  • Ability to lift 30 pounds
  • Ability to complete repetitive tasks (such as sitting, standing, walking and bending)


  • Preference will be given to qualified candidates with Indigenous ancestry.
  • The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its staff, the ACEHS encourages members of the 2SLGBTQQIA+ community to apply.
  • Interested candidates are asked to submit a resume and cover letter which highlights how your knowledge, skills and abilities will culturally support and contribute to the ACEH and our community.


Interested candidates should submit a resume and cover letter to or click on the “Apply now” button below.