Culturally Aligned Integrated Support Program (CAIS) Housing Navigator


Are you a motivated, caring individual interested in working with an Indigenous-led non-profit organization committed to supporting Indigenous peoples experiencing homelessness? The Aboriginal Coalition to End Homelessness Society (ACEH) is in search of a dedicated, Culturally Aligned Integrated Support Program Housing Navigator. This role primarily involves building strong relationships with Indigenous CAIS program members and assisting them throughout their moving process, ensuring they have support when transitioning into independent housing. The overall objectives of CAIS are to develop a model that can be adapted and localized in other communities across BC with the intended outcomes to reduce and prevent homelessness while providing holistic wrap-around services. 

Application Submission:

You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process

Posting Details

Start Date: As soon as possible. 

Position Type: Full time, 40 hours per week. 

Wage: $27 per hour. 

Location: 736 Broughton Street, Victoria, B.C.; and other ACEH sites as required. 



  • Building meaningful relationships with members of the Indigenous CAIS program.
  • Assisting CAIS program members during their moving process, ensuring they receive essential items like furniture, food, and clothing.
  • Supporting individuals in setting up necessary accounts such as Hydro and Fortis BC.
  • Providing transportation for individuals to attend programs and scheduled outings when required.
  • Actively participating in all CAIS team meetings.
  • Generating and providing weekly reports on CAIS individuals’ progress to the CAIS Manager.
  • Accurately and promptly completing intake forms and collecting supporting documents for program intake.
  • Reporting and referring individuals to ACEH programs and services, including land-based healing camps, ACEH Housing, and the Indigenous Alcohol Harm Reduction (IAHR) Program.
  • Offering continuous follow-up and support to CAIS program members.
  • Serving as a liaison between the CAIS program and the Housing Transitions Manager to facilitate a seamless transition into housing.
  • Providing advocacy and liaison support on behalf of CAIS program individuals with landlords and tenancy knowledge and rights.
  • Taking actions to address individuals’ emergent and basic needs.
  • Working in collaboration with other community care providers.
  • Supporting the CAIS program by participating in surveys and data collection.
  • Assisting CAIS team members when required to ensure the program’s success.
  • Collaborate and support other staff on CAIS team to create cultural events for program participants.
  • Maintain client confidentiality.


Required Qualifications:

  • Degree in social work, healthcare, business administration, organizational design, or an equivalent combination of education, experience, and project management/coordination.
  • Demonstrated knowledge of and experience working within the Housing Sector and aware of available community wrap around supports.
  • Knowledge of the BC healthcare system and experience working in a primary healthcare setting or experience working with physicians and/or allied health care providers preferred.
  • Experience in community development will be considered an asset.


  • Willing and able to complete a Criminal Record Check through the Ministry of Justice for working with vulnerable adults 
  • Valid BC Driver’s License 
  • Dependable vehicle 
  • Two work related references (no more than three years old) 


Knowledge, Skills, and Abilities:

  • Ability to work respectfully, knowledgeably, and effectively with partners and First Nations, Inuit, and Métis people, adapting to cultural uniqueness to create a sense of safety for all.
  • Demonstrated experience in systems improvement and change management.
  • Knowledge of health-related issues affecting Indigenous peoples.
  • Ability to work collaboratively with a broad range of medical, clinical, and administrative professionals and understanding of local, regional, and provincial Primary Care, and housing sector professionals.
  • Knowledge of Tenancy Agreements and system navigation in the housing sector is an asset.
  • Knowledge of providing culturally and trauma informed care; Understanding the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems, as well as the history of Indigenous peoples in Canada.
  • Strong project management, program development and strategic and operational planning skills; Ability to multi-task and balance priorities within tight timelines; Excellent communication, organizational, and decision-making skills, with strong attention to detail and proficient computer literacy skills (Microsoft office and Google Drive).
  • Ability to learn from other leaders and Elders, modelling the vision and encouraging others to commit to and champion the vision – inspiring others into new ways of working together to provide excellent wrap-around support services within a cultural lens and approach.
  • Ability to work in a holistic, professional, and non-judgmental manner ais a must.
  • Knowledge or experience working in other rental supplement programs or BC Housing resources and programs.


  • Ability to use stairs
  • Ability to lift 30 pounds
  • Ability to work flexible hours
  • Ability to complete repetitive tasks (such as sitting, standing, walking and bending)


  • Preference will be given to qualified candidates with Indigenous ancestry.
  • The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its staff, the ACEHS encourages members of the 2SLGBTQQIA+ community to apply.
  • Interested candidates are asked to submit a resume and cover letter which highlights how your knowledge, skills and abilities will culturally support and contribute to the ACEH and our community.


Interested candidates should submit a resume and cover letter to or click on the “Apply now” button below.