SPAKEN House Manager


The Aboriginal Coalition to End Homelessness Society (ACEH) is a reputable non-profit and registered charitable housing provider dedicated to supporting Indigenous peoples experiencing homelessness. Our work centers around the voices of those who have shared their experiences, immediate needs, and solutions. Through building partnerships locally and island-wide, the ACEH works to identify and address systemic and structural barriers and share information, resources, and lessons learned while also providing cultural support, connections, and housing stability.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

Application Submission:

You are required to submit a resume and cover letter that highlights Indigenous ancestry, Indigenous community/organization involvements, education, certification, demonstrated contract experience, and how your knowledge, skills, and abilities will support and contribute to the ACEH and our community through a cultural lens.

Applications missing this will be automatically screened out of the selection process

Posting Details

Start Date: As soon as possible

Position Type: Full time, 40 hours per week

Salary Range: $72,488 annually.


Are you a person who is a self-starter, with a passion for working with a growing non-profit organization that supports Indigenous peoples experiencing homelessness? The Aboriginal Coalition to End Homelessness Society (ACEHS) is seeking a SPAKEN House Manager to work with the Indigenous Street Community and support those who recently transitioned into culturally supportive housing. 


  • Responsible for employee attendance management including timesheets, absences due to injury or illness, shift adjustments, calling out unfilled shifts and schedule vacancies and arranging last-minute shift coverage, and reviewing schedules in advance to identify potential upcoming issues.
  • Ensure that SPAKEN House is physically well-maintained, and that support staff are working in accordance with outlined policies and procedures such as room checks, and guest sign-in. 
  • Responsible for the effective and supportive communication between staff, Family Members, community agencies and service providers, maintaining respectful, responsive working relationship with community service providers and partners. 
  • Manage and oversee the program budgets ensuring the program is functioning within operating budget. Maintain and update tracking processes and have direct oversight of the purchasing and inventory at the house. 
  • Facilitate regular staff meetings and meetings and house meetings with the Family Members (FM). 
  • Respond to escalated concerns and complaints in a timely manner and ensuring appropriate incident forms are completed.
  • Plan for and provide one-on-one support, advocacy, mentorship, and resources to the FM and familiarizing FM with various ACEHS programming, including the environment and guidelines for living communally. 
  • Complete intakes of new FM and coordinate the case-management of FM.  
  • Evaluate the performance of employees at, including conducting probationary reviews, performance reviews, and identifying needs regarding personal and professional development. 
  • Orient new program participants in the program and services, including the transition to ACEHS Culturally Supportive Housing. 
  • Advocate for FM needs for mental health, social, and cultural services 
  • Work with the Human Resources team to communicate staffing requirements and participate in the onboarding process. 


  • Minimum 2 years’ experience in a manager position
  • Relevant post-secondary education and/or training may be considered in combination with a minimum of one-year managerial experience.
  • Experience with and knowledge of budget management.
  • Experience or personal insights working cooperatively with people with disabilities, lived experience, and addictions considered an asset.
  • Experience working with non-profit organizations, family support, social services, and Indigenous support services and programs considered an asset
  • Valid First Aid Certification.
  • Naloxone Overdose Training and Certification
  • Preferred Non-Violent Crisis Intervention Certification
  • Required to consent to the Ministry of Justice Criminal Record Check for Working with Vulnerable Adults
  • Required to have class 5 driver’s license and working vehicle.


  • Progressive understanding of persistent mental illness, addictions, and other challenges and how these impact people’s overall health, well-being, and quality of life
  • Proven ability to be highly self-motivated, demonstrated initiative and recommend changes when required to improve operations.
  • Ability to work in a holistic, professional, and non-judgmental manner as you are working with a broad range of personalities, needs, cultures, lived experiences and abilities
  • Ability to effectively respond and adjust to unexpected events, assess high risk situations, problem-solve, provide crisis intervention, and manage conflict in a culturally supportive manner
  • Ability to work independently and effectively respond to and manage competing demands while adhering to deadlines within a fast-paced environment
  • Effective written, electronic, and verbal communication skills to facilitate interprofessional collaborative practice, healthy and culturally safe environments, and a respectful workplace for community members, employees, guests and volunteers
  • Sound understanding of the intergenerational trauma that occurs because of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada.


  • Ability to use stairs
  • Ability to lift 30 pounds
  • Ability to complete repetitive tasks (such as sitting, standing, walking and bending)


  • Preference will be given to qualified candidates with Indigenous ancestry.
  • The ACEH values strength in diversity. As an inclusive employer that celebrates the gifts of all its staff, the ACEHS encourages members of the 2SLGBTQQIA+ community to apply.
  • Interested candidates are asked to submit a resume and cover letter which highlights how your knowledge, skills and abilities will culturally support and contribute to the ACEH and our community.


Interested candidates should submit a resume and cover letter to or click on the “Apply now” button below.